Dell and Apple On Battery Replacement Issue
Both Dell and Apple had issued a recall for their defective batteries as a response to the never-ending saga of the exploding batteries these past month.
For Dell, a recall of notebook batteries for models which includes Latitude D410, D600, D610 and D620. Under rare conditions, these batteries could possibly overheat, and are being replaced by Dell. As for Apple, they confirmed that a number of lithium-ion batteries containing cells manufactured by Sony Corporation of Japan pose a safety risk that may result in overheating under rare circumstances. The affected batteries were sold worldwide from October 2003 through August 2006 for use with the following notebook computers: 12-inch iBook G4, 12-inch PowerBook G4, and 15-inch PowerBook G4.
However, the next issue would be how long before these battery replacements arrive? One customer with a Dell D810 and an Apple Mac Book Pro commented that Apple was able to deliver the battery replacement less than 3 days after the request was filed (considering the request day was a Sunday). Not too bad. But he can’t say the same thing with Dell. The guy is still waiting for the replacement. It’s been 16 days or so since he filed for a request.
We wonder how long it took before other affected laptop owners receive their replacement batteries – or are they still playing the waiting game?
Both Dell and Apple had issued a recall for their defective batteries as a response to the never-ending saga of the exploding batteries these past month.
For Dell, a recall of notebook batteries for models which includes Latitude D410, D600, D610 and D620. Under rare conditions, these batteries could possibly overheat, and are being replaced by Dell. As for Apple, they confirmed that a number of lithium-ion batteries containing cells manufactured by Sony Corporation of Japan pose a safety risk that may result in overheating under rare circumstances. The affected batteries were sold worldwide from October 2003 through August 2006 for use with the following notebook computers: 12-inch iBook G4, 12-inch PowerBook G4, and 15-inch PowerBook G4.
However, the next issue would be how long before these battery replacements arrive? One customer with a Dell D810 and an Apple Mac Book Pro commented that Apple was able to deliver the battery replacement less than 3 days after the request was filed (considering the request day was a Sunday). Not too bad. But he can’t say the same thing with Dell. The guy is still waiting for the replacement. It’s been 16 days or so since he filed for a request.
We wonder how long it took before other affected laptop owners receive their replacement batteries – or are they still playing the waiting game?
