Three brothers pre-order individual PS3s, get shafted accordingly?

Well, everyone’s entitled to an opinion, and we’re sure open to what you think was right or wrong about this next situation first reported by the fine folks at Gamers Reports. It’s about pre-orders and stopping a potential riot, depending on how people word it. We’ll try and tread carefully here so that we can get a balanced view from you guys.

Here’s the tale. Three brothers who live in different homes with their own families want to pre-order PS3s for their households. GameStop‘s notices on pre-ordering PS3s say that reservations are limited to one household.

By definition, “household” refers to either a family or a group of otherwise unrelated people who live together under the same roof, so this should be okay, right? These three brothers wait outside their local GameStop, first three in line as well, and pre-order their individual consoles. They also explained to the person taking care of the pre-orders that they lived in different houses, with their driver’s licenses as proof.

The next day presents a problem, however. GameStop emails them, saying that they’re unable to allow the brothers to order more than one unit. We’ll let them speak from here:

I asked to speak with his boss, a district manager named Courtney, she informed me that the policy extends not only to the same household but also to family members but if you look at the image below it clearly states “household” not “family.” I asked her why she changed the policy afterwards and she hit me with the best line IÂ’ve heard in a while, “We want to make as many people happy as possible, we will honor only one per family.”

Whether or not this account is true, it does beg the question, “Does household = family?” What do you think about the whole situation?

Well, everyone’s entitled to an opinion, and we’re sure open to what you think was right or wrong about this next situation first reported by the fine folks at Gamers Reports. It’s about pre-orders and stopping a potential riot, depending on how people word it. We’ll try and tread carefully here so that we can get a balanced view from you guys.

Here’s the tale. Three brothers who live in different homes with their own families want to pre-order PS3s for their households. GameStop‘s notices on pre-ordering PS3s say that reservations are limited to one household.

By definition, “household” refers to either a family or a group of otherwise unrelated people who live together under the same roof, so this should be okay, right? These three brothers wait outside their local GameStop, first three in line as well, and pre-order their individual consoles. They also explained to the person taking care of the pre-orders that they lived in different houses, with their driver’s licenses as proof.

The next day presents a problem, however. GameStop emails them, saying that they’re unable to allow the brothers to order more than one unit. We’ll let them speak from here:

I asked to speak with his boss, a district manager named Courtney, she informed me that the policy extends not only to the same household but also to family members but if you look at the image below it clearly states “household” not “family.” I asked her why she changed the policy afterwards and she hit me with the best line IÂ’ve heard in a while, “We want to make as many people happy as possible, we will honor only one per family.”

Whether or not this account is true, it does beg the question, “Does household = family?” What do you think about the whole situation?