A Drink of Apple “Whine”

Some Apple users who purchased the MacBook Pro have been experiencing a high-pitched whining noise coming from the right side of the monitor screen or the left-hand side of the keyboard. In fact, the MBP discussion boards at the Apple website indicate that a good number of people have experienced problems with this model, including excessive heat, micro-processor bugs, and an odd clicking noise from the region of the hard drive.

It is worth mentioning, however, that Apple and its service outlets are exceptionally good at taking care of their customers. In fact (last time this writer checked), if anything goes wrong with a newly-purchased Apple within the first year, the company will repair or replace it, free of charge. However, some Apple service centers are better than others.

Andru Edwards over at GearLive found that the people who sold him his MBP (where he reportedly drops $3-10K a year on Apple products) to be singularly unhelpful, declaring that the condition of his defective machine was “within specs.”

Apparently not, for the hapless Mr. Edwards had been at E3 only one day to discover that OSX would simply not boot – even from the system disk. To make a long story short, the tech and the store manager at The Grove (a local LA Apple store) promptly diagnosed the problem, which turned out to be a defective hard drive, then sent him out the door with a new machine – despite the fact that he had no sales receipt.

It’s nice to know that there are some places in Corporate America that still value people and loyal customers.

Some Apple users who purchased the MacBook Pro have been experiencing a high-pitched whining noise coming from the right side of the monitor screen or the left-hand side of the keyboard. In fact, the MBP discussion boards at the Apple website indicate that a good number of people have experienced problems with this model, including excessive heat, micro-processor bugs, and an odd clicking noise from the region of the hard drive.

It is worth mentioning, however, that Apple and its service outlets are exceptionally good at taking care of their customers. In fact (last time this writer checked), if anything goes wrong with a newly-purchased Apple within the first year, the company will repair or replace it, free of charge. However, some Apple service centers are better than others.

Andru Edwards over at GearLive found that the people who sold him his MBP (where he reportedly drops $3-10K a year on Apple products) to be singularly unhelpful, declaring that the condition of his defective machine was “within specs.”

Apparently not, for the hapless Mr. Edwards had been at E3 only one day to discover that OSX would simply not boot – even from the system disk. To make a long story short, the tech and the store manager at The Grove (a local LA Apple store) promptly diagnosed the problem, which turned out to be a defective hard drive, then sent him out the door with a new machine – despite the fact that he had no sales receipt.

It’s nice to know that there are some places in Corporate America that still value people and loyal customers.