Blizzard unbans Cedega users, apologizes for error

Great news for Linux-using World of Warcraft players! If you heard about WoW’s banning of Cedega users, then you can imagine how annoying the whole experience must have been for the Innocent gamers who were only meant to play the game through Linux. The good news is that they’ve unbanned the Cedega users and apologized for the error.

According to a WorldofWar.net post, Blizzard and TransGaming, Cedega’s development team were able to figure out what was going on. Apparently, their anti-cheating software mistakenly read Cedega users as cheaters, causing their accounts to be flagged as third-party software users.

Blizzard has since apologized for the error and the trouble the ban has caused Cedega users, and have reinstated the banned accounts related to the fiasco. As a peace offering of sorts, Blizzard has also credited each unbanned Cedega account with 20 days’ free play.

We’ve posted Blizzard’s email for you so you can read the apology and the resolution. In the meantime, Cedega users who are still suffering a ban from WoW ought to check the TransGaming website (sourced below) in order to let your name and account be known by TransGaming and subsequently unbanned.

Interested in the apology letter? Click on “Full Article”.

Great news for Linux-using World of Warcraft players! If you heard about WoW’s banning of Cedega users, then you can imagine how annoying the whole experience must have been for the Innocent gamers who were only meant to play the game through Linux. The good news is that they’ve unbanned the Cedega users and apologized for the error.

According to a WorldofWar.net post, Blizzard and TransGaming, Cedega’s development team were able to figure out what was going on. Apparently, their anti-cheating software mistakenly read Cedega users as cheaters, causing their accounts to be flagged as third-party software users.

Blizzard has since apologized for the error and the trouble the ban has caused Cedega users, and have reinstated the banned accounts related to the fiasco. As a peace offering of sorts, Blizzard has also credited each unbanned Cedega account with 20 days’ free play.

We’ve posted Blizzard’s email for you so you can read the apology and the resolution. In the meantime, Cedega users who are still suffering a ban from WoW ought to check the TransGaming website (sourced below) in order to let your name and account be known by TransGaming and subsequently unbanned.

Here’s the text of the email reinstated Cedega users get, in case you’re interested:

As you know, Blizzard Entertainment traditionally makes a serious commitment to protect the World of Warcraft community from players who gain unfair advantage through hacks and exploits. Last week, our administrators implemented bans on a large number of accounts that were identified acting against the terms and the spirit of the game.

However, it has since come to our attention that a very small percentage of those accounts should not have been banned. This case of mistaken identity seems to be isolated to users of an unsupported, Linux-based Windows emulator called Cedega.

Once this pattern was brought to Blizzard’s attention, our staff worked directly in conjunction with the Cedega development team in a rigorous and thorough review of the situation. We have since determined that your account was one of those accidentally flagged, and as such we are immediately reinstating your account to fully playable status.

Blizzard Entertainment deeply regrets the error, as we understand that this brief account closure presented you with an inconvenient and highly frustrating experience. We remain firmly committed to enforcing our regulations and suspensions for those exploiting our game, in the interest of ensuring that our legitimate customers have the best possible play experience. In this case, however, we regretfully caught a handful of innocent customers in the process, and for that we offer you our genuine apology.

In consideration of our error, we are applying a credit of two weeks play time onto your account, in addition to crediting back the time that your account was locked. This comes to a total of twenty (20) days credit, which should be visible on your account within the end of the week.

If you have any other questions or concerns regarding this account, please do not hesitate to let us know. We appreciate your extraordinary patience in this matter and hope you will continue to enjoy your time in World of Warcraft.