Capcom Grills the Notion of Customer Service

If you’re not happy with a video game, the best thing to do is to air your complaints via phone or mail. That’s what Kotaku reader Matt did. He wrote to Capcom customer service about his gripes about the PSP game Monster Hunter Freedom. Though we don’t normally expect replies from companies, I’d have to say Matt is one lucky dude. After getting the standard “apology on behalf of the company” spiel, he was offered a small gift as a token of Capcom’s sincerity.

A week later, he got a box from UPS. As would any gaming aficionado, he expected a t-shirt, a PSP screensaver or some leftover swag from E3. But lo and behold, the Capcom loot turned out to be a must-have utensil set for a barbecue cookout. It even included the official Monster Hunter Freedom poogie doll given out with pre-orders. Hmm, I smell a barbecued poogie.

If you’re not happy with a video game, the best thing to do is to air your complaints via phone or mail. That’s what Kotaku reader Matt did. He wrote to Capcom customer service about his gripes about the PSP game Monster Hunter Freedom. Though we don’t normally expect replies from companies, I’d have to say Matt is one lucky dude. After getting the standard “apology on behalf of the company” spiel, he was offered a small gift as a token of Capcom’s sincerity.

A week later, he got a box from UPS. As would any gaming aficionado, he expected a t-shirt, a PSP screensaver or some leftover swag from E3. But lo and behold, the Capcom loot turned out to be a must-have utensil set for a barbecue cookout. It even included the official Monster Hunter Freedom poogie doll given out with pre-orders. Hmm, I smell a barbecued poogie.