CCP Games submits explanation and apology for EVE Online downtime

Jón Hörâdal, Chief Operating Officer of CCP Games, recently issued a statement to explain the reasons behind the unexpected interruption of the EVE Online servers and website yesterday, and to apologize for remaining incommunicado during the entire length of the interruption. According to Hörâdal, CCP deliberately and temporarily shut the service down in order to deal with an anomaly in the EVE Online Database that indicated a potential exploit.

Hörâdal explained that CCP Games thought it best to err on the side of caution and “go completely dark” in order to protect players while they conducted an exhaustive infrastructure scan and evaluated the situation. He also apologized for not informing EVE Online players about the reason for the extended downtime. He reasoned that informing players about the incident would have been counterproductive to containing it, especially while CCP was still in the process of evaluating the scope of the problem.

The EVE Online servers were finally brought back online at 22:00 GMT – nearly twelve hours after the shutdown. Hörâdal reassured customers that the problem had been dealt with, and that none of their customers’ personal details had been exposed during the incident. Furthermore, he said that CCP Games would continue to monitor the situation closely over the following week.

Jón Hörâdal, Chief Operating Officer of CCP Games, recently issued a statement to explain the reasons behind the unexpected interruption of the EVE Online servers and website yesterday, and to apologize for remaining incommunicado during the entire length of the interruption. According to Hörâdal, CCP deliberately and temporarily shut the service down in order to deal with an anomaly in the EVE Online Database that indicated a potential exploit.

Hörâdal explained that CCP Games thought it best to err on the side of caution and “go completely dark” in order to protect players while they conducted an exhaustive infrastructure scan and evaluated the situation. He also apologized for not informing EVE Online players about the reason for the extended downtime. He reasoned that informing players about the incident would have been counterproductive to containing it, especially while CCP was still in the process of evaluating the scope of the problem.

The EVE Online servers were finally brought back online at 22:00 GMT – nearly twelve hours after the shutdown. Hörâdal reassured customers that the problem had been dealt with, and that none of their customers’ personal details had been exposed during the incident. Furthermore, he said that CCP Games would continue to monitor the situation closely over the following week.