Were you one of the many Xbox Live subscribers irked with the problematic connections that gave you "server errors" during the holidays? Were you satisfied with Microsoft's efforts to make amends by giving away free downloads? If not, you're not alone. Three Texas residents filed a class action lawsuit against Microsoft for what they call a breach of the subscription contract. Get the details down when you read the full article.
The interruptions in Microsoft's Xbox Live online service during 2007's holiday season were a source of frustration for many subscribers who wanted to go online but couldn't play because of "server errors." Three Texans found this very hard to swallow and filed a class action lawsuit against Microsoft for breach of contract.This is despite Microsoft's effort to appease its customers by offering free downloads over at Xbox Live. The complainants remained firm in their stand to hold Microsoft liable for the outages.
The plaintiffs say that what happened was a clear violation of the subscription contract that Microsoft issues when a new account is created. The complainants say that features included for US$ 30 and US$ 50 were not served when subscribers needed to access them.
The complaint says that the Microsoft service prevented "accessing online play for several weeks. ... Xbox Live continues to deny subscribers access and has even issued apologies for their failure to correct server problems."
Microsoft was recently contacted for a reaction, but a representative only stated "Microsoft only recently learned of the lawsuit, so we are not in a position to comment at this time."
We'll give you an update as soon as one is available.
Via Seattle Times