Faulty Xbox360 Hardware: Should You Pay The Fix-it Bill?

“I have had my Xbox360 since launch. After 3 months I needed to have the system replaced and the system was replaced by Microsoft. Now the system is plagued by 3 rings of light. I call customer support and after being hung up I make sure to fire up the phone recorder,” goes the heart-wrenching post on Magamanlive.com

That’s the good part because it nosedives from there! According to the unfortunate FanBoy, after an MS CSR supervisor guided him through a diagnostic test, he was told the problem was “somthing specific with the hardware inside the console.” And if he ever wants to use his console again he needs to ship his Xbox 360 and pay a $100 fee.

Well, if MS replaced the system why can’t they do it again? And for free? Because the Xbox 360 was no longer covered by the limited 3-month warranty that specifically states, “Defects discovered after the Warranty Period, there is no warranty or condition of any kind.”

Disgruntled FanBoy thinks Microsoft should be held responsible for faulty hardware instead of charging gamers – whose only “fault” is picking a bum unit – for fixing defective hardware. “I will not pay for somthing i did not break and everyone else should join this fight.”

Or you can do what Robert Byers did. He filed a class action suit against  Microsoft Corp. for selling defective Xbox 360 consoles back in December 2005. Byers claim MS rushed the launch of the Xbox 360 to beat Sony and Nintendo so fast it ended up with a design flaw that causes the console to overheat and freeze up. And in fact, following the November 22 launch of the Xbox 360 last year, reports that some of the new machines were defective started to surface.

Commenting on the case MS said they had received a few isolated reports of consoles not working as expected (they didn’t say the “D” word) but it was expected considering the magnitude of the launch. Furthermore, the claim defective consoles represented a “very, very small fraction” of total units sold.

In that case, MS shouldn’t have any problem replacing the “very, very small fraction” of defective units sold, right?

Via Magamanlive

“I have had my Xbox360 since launch. After 3 months I needed to have the system replaced and the system was replaced by Microsoft. Now the system is plagued by 3 rings of light. I call customer support and after being hung up I make sure to fire up the phone recorder,” goes the heart-wrenching post on Magamanlive.com

That’s the good part because it nosedives from there! According to the unfortunate FanBoy, after an MS CSR supervisor guided him through a diagnostic test, he was told the problem was “somthing specific with the hardware inside the console.” And if he ever wants to use his console again he needs to ship his Xbox 360 and pay a $100 fee.

Well, if MS replaced the system why can’t they do it again? And for free? Because the Xbox 360 was no longer covered by the limited 3-month warranty that specifically states, “Defects discovered after the Warranty Period, there is no warranty or condition of any kind.”

Disgruntled FanBoy thinks Microsoft should be held responsible for faulty hardware instead of charging gamers – whose only “fault” is picking a bum unit – for fixing defective hardware. “I will not pay for somthing i did not break and everyone else should join this fight.”

Or you can do what Robert Byers did. He filed a class action suit against  Microsoft Corp. for selling defective Xbox 360 consoles back in December 2005. Byers claim MS rushed the launch of the Xbox 360 to beat Sony and Nintendo so fast it ended up with a design flaw that causes the console to overheat and freeze up. And in fact, following the November 22 launch of the Xbox 360 last year, reports that some of the new machines were defective started to surface.

Commenting on the case MS said they had received a few isolated reports of consoles not working as expected (they didn’t say the “D” word) but it was expected considering the magnitude of the launch. Furthermore, the claim defective consoles represented a “very, very small fraction” of total units sold.

In that case, MS shouldn’t have any problem replacing the “very, very small fraction” of defective units sold, right?

Via Magamanlive