Flagship Studios addresses Hellgate: London subscription issues

With a little more than a week under Flagship Studios‘ Hellgate: London, a small host of problems have already assailed the post-apocalyptic themed MMORPG. The biggest issue encountered so far was the billing problem reported just yesterday.

Flagship Studios Senior Community Manager Kaiser Hwang said that they have been working on the clock to resolve the problem. The apology and the proposed solutions can be found by clicking the “read more” link below.

With a little more than a week under Flagship Studios‘ Hellgate: London, a small host of problems have already assailed the post-apocalyptic themed MMORPG. The biggest issue encountered so far was the billing problem reported just yesterday.

That specific problem, take note, affected just three percent of the players subscribed to the game. Flagship Studios Senior Community Manager Kaiser Hwang said that they have been working on the clock to resolve the problem.

He apologized to the subscribers who were incorrectly billed and assured them that they can expect to see paybacks credited to their credit card accounts within the next few days. He explained the situation by saying:

There is also approximately an equal amount of players whose subscription status has been approved, but their cards were uncharged as we did not process their payment until the issues were resolved.

Here’s a small list of in-game issues that the Hellgate: London team will be addressing in the coming days:

• Resolving any remaining problems related to billing and subscriptions.
• Fixing two known bugs which cause players to sometimes lose items (one related to dual focus/dual melee, and one related to loading issues).
• Making improvements to memory usage in order to reduce “Memory Exhausted” crashes.
• Fixing a known issue with the user interface which causes the application to lock up intermittently.
• An issue which occasionally prevents characters from being able to load or switch instances.
• General chat interface improvements. (Many improvements are in the works).
• Random disconnects and lag.
• Allowing higher resolution textures and models for other players.
• Various known problems with being able to continue interrupted side quests.
• Remnant quest items not getting destroyed and “clogging” up inventory.
• Continued problems with saving / loading Engineer Drone items.
• Invisible party members.
• The nanoforge not correctly improving rare and better armors.
• Getting stuck on collision.