Flagship Studios on Hellgate: London downtime, patch 1.2

Server and website downtimes are inconvenient, but they can happen. If you’re a paying player of Flagship Studios‘ Hellgate: London, you’d naturally want to hear from the developers if you’ve been affected by the downtime, right?

Fortunately, Flagship Studios released an official statement regarding the recent downtime. Read more about it after the jump.

One of the most irritating things that can happen to Hellgate: London players is for server and website downtimes to strike. Fortunately, Flagship Studios shed some light on what happened to the US Shulgoth server, the Test Center and the website. The developers also reported on the status of Hellgate: London Patch 1.2.

According to Tyler Thompson, Flagship Studios’ Director of Technology, the problem lay with the main router for the Hellgate: London services:

Our main router is broken for our websites and servers. We are currently waiting on new hardware to arrive at the Data Center. After it gets there, they need to install it. The last estimate that weÂ’ve heard would mean that should be finished in another hour or two.

We understood that the Data Center company had redundant routers in place for us, but it looks like they didnÂ’t have a backup working like they should have. Sorry about the delay. We will let you guys know more when we learn more.

Thompson also had this to report regarding certain problems and issues with Patch 1.2, as well as the steps that Flagship Studios’ is taking to fix them:

Patch 1.2 is looking pretty good, but we are fixing some last-minute issues that prevent us from releasing it. (There is a problem in the current Patch 1.2 build that really messes up your data files if you install the game and install patches in a certain order.) IÂ’m just as anxious as you are to see the e-mail, Marksman rebalance, the Desiccator and the long list of bug fixes go out to the big servers. IÂ’m hoping that Patch 1.2 will be ready to release on Wednesday or Thursday, but until we have these issues solved and tested we shouldnÂ’t release the patch.

As of now, however, Flagship Studios has already restored all affected Hellgate: London services.