Microsoft and retailers still keeping broken 360s in the dark
Microsoft decided to keep quiet about Xbox 360 failure issues, but even UK retailers have their mouth zipped regarding the matter. Technology Guardian asked UK retailer giant Game but couldn’t get anything on the “commercially sensitive” matter.
On the other hand, our gaming mates out there in the UK are still experiencing hardware problems. Some claim that they’re on their 6th or 7th consoles, while others just downright don’t want anything more from Microsoft when it comes to gaming systems.
Peter Moore said that customer service should be more important in dealing with faulty machines, but it seems like they’re lacking on that department too. Customers have a problem with downloaded content being tied to their original consoles – they have to go through logging in on Xbox Live just to access what they’ve purchased before.
With a smashing success on their hands, it looks like Microsoft is turning a blind eye to this one. 18 months have passed since the UK release, but the 360 owners are still grieving over support they’re yearning for. An alternative to fixing malfunctioning units is going to third-party retailers, but that would cost money and defeat the purpose of warranty.
When will humanity ever defeat the great enemy known only as the “red light of death”? Hopefully, not before this generation ends.
Microsoft decided to keep quiet about Xbox 360 failure issues, but even UK retailers have their mouth zipped regarding the matter. Technology Guardian asked UK retailer giant Game but couldn’t get anything on the “commercially sensitive” matter.
On the other hand, our gaming mates out there in the UK are still experiencing hardware problems. Some claim that they’re on their 6th or 7th consoles, while others just downright don’t want anything more from Microsoft when it comes to gaming systems.
Peter Moore said that customer service should be more important in dealing with faulty machines, but it seems like they’re lacking on that department too. Customers have a problem with downloaded content being tied to their original consoles – they have to go through logging in on Xbox Live just to access what they’ve purchased before.
With a smashing success on their hands, it looks like Microsoft is turning a blind eye to this one. 18 months have passed since the UK release, but the 360 owners are still grieving over support they’re yearning for. An alternative to fixing malfunctioning units is going to third-party retailers, but that would cost money and defeat the purpose of warranty.
When will humanity ever defeat the great enemy known only as the “red light of death”? Hopefully, not before this generation ends.
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