Microsoft criticizes Nikkei’s Xbox 360 tech report

A few days ago, Nikkei Electronics started their own investigation into the most probable cause behind the breakages the plagued Microsoft‘s Xbox 360 console. The findings by Nikkei’s tech indicated that the root cause of the console’s infamous 3RLOD was the heat sink on the unit’s graphics LSI, which was calculated to be too small to effectively keep the unit cool.

So, what’s Microsoft got to say over the matter? The company, in light of Nikkei’s findings, sent out their own spokesman to explain their side of the hardware problems Xbox 360 users have been experiencing:

There is no single root cause or systemic issue with any of the Xbox 360 consoles. With such a complex consumer electronic product that contains more than 1700 different components and 500 million transistors, there are obviously many things that can malfunction at any given time. The vast majority of customers who own Xbox 360 consoles continue to have a terrific experience. As Microsoft didn’t participate in the test, we cannot comment on any findings.

But while they refuse to pin down what could be giving the 360 (and the owners) so much grief, to their credit, the company’s allocated a considerable amount of cash into keeping the 360 running – provided, of course, that your unit’s still under warranty.

Via CVG

A few days ago, Nikkei Electronics started their own investigation into the most probable cause behind the breakages the plagued Microsoft‘s Xbox 360 console. The findings by Nikkei’s tech indicated that the root cause of the console’s infamous 3RLOD was the heat sink on the unit’s graphics LSI, which was calculated to be too small to effectively keep the unit cool.

So, what’s Microsoft got to say over the matter? The company, in light of Nikkei’s findings, sent out their own spokesman to explain their side of the hardware problems Xbox 360 users have been experiencing:

There is no single root cause or systemic issue with any of the Xbox 360 consoles. With such a complex consumer electronic product that contains more than 1700 different components and 500 million transistors, there are obviously many things that can malfunction at any given time. The vast majority of customers who own Xbox 360 consoles continue to have a terrific experience. As Microsoft didn’t participate in the test, we cannot comment on any findings.

But while they refuse to pin down what could be giving the 360 (and the owners) so much grief, to their credit, the company’s allocated a considerable amount of cash into keeping the 360 running – provided, of course, that your unit’s still under warranty.

Via CVG