Microsoft responds to Watchdog allegations

Those of you who watched BBC last night may have chanced upon Watchdog’s feature on two gamers whose Xbox 360 units had broken after just over a year of use. Last night’s episode of the consumer affairs show reported that the said gamers were told they would have to pay around GB£ 80 (US$ 156) to get their consoles fixed. GamesIndustry.biz reports today that Microsoft has responded to the program’s claims that it is charging excessive amounts for Xbox 360 repairs.

In an official statement issued to GamesIndustry.biz, Microsoft said that the “vast majority” of Xbox 360 owners have had an “outstanding experience” with the console. The company does admit, however, that it has received “a few isolated reports of consoles not working,” but that these issues were expected.

Microsoft declined to reveal any details on how many Xbox 360 units had been found faulty, but assured gamers that “there is no systemic issue with Xbox 360 – each incident is unique and these customer inquiries are being handled on a case-by-case basis.”

The company also added that customer satisfaction is their highest priority, and that it will do everything to take care of gamers who may be having problems with their consoles. Microsoft also urged those who are experiencing console issues to contact customer service for immediate help.

Those of you who watched BBC last night may have chanced upon Watchdog’s feature on two gamers whose Xbox 360 units had broken after just over a year of use. Last night’s episode of the consumer affairs show reported that the said gamers were told they would have to pay around GB£ 80 (US$ 156) to get their consoles fixed. GamesIndustry.biz reports today that Microsoft has responded to the program’s claims that it is charging excessive amounts for Xbox 360 repairs.

In an official statement issued to GamesIndustry.biz, Microsoft said that the “vast majority” of Xbox 360 owners have had an “outstanding experience” with the console. The company does admit, however, that it has received “a few isolated reports of consoles not working,” but that these issues were expected.

Microsoft declined to reveal any details on how many Xbox 360 units had been found faulty, but assured gamers that “there is no systemic issue with Xbox 360 – each incident is unique and these customer inquiries are being handled on a case-by-case basis.”

The company also added that customer satisfaction is their highest priority, and that it will do everything to take care of gamers who may be having problems with their consoles. Microsoft also urged those who are experiencing console issues to contact customer service for immediate help.