Microsoft settles Xbox Fall Update lawsuit
Remember that guy who sued Microsoft because his Xbox 360 got bricked when he downloaded the Fall 2006 software update? The lawsuit is over and done with, with the software mogul and plaintiff Kevin Ray agreeing to dismiss the case. Ray’s lawyer confirmed that the the case had been settled, but the terms are confidential.
Microsoft’s decision to extend the warranty may have helped, as evidenced in this quote taken from Microsoft’s motion:
Microsoft’s customer service records show that on January 10, 2007, Plaintiff called Microsoft again, after Microsoft announced the new one-year warranty… The next day, Microsoft shipped a box with prepaid postage to Mr. Ray to use to send his Xbox 360 console back to Microsoft for repair… On January 28, 2007, a replacement console was shipped back to him… Microsoft did not charge Mr. Ray any money for replacing or shipping his Xbox 360 console… He has not contacted Microsoft with any further complaint…
The quoted paragraph above refers to the time when the initial 90-day warranty was extended to a full year, which could have been a result of the class action lawsuit. With the warranty now extended to three whopping years, there’s now less reason for people to cry foul and throw lawsuits at Microsoft.
For other people who had problems with the Fall 2006 update, don’t think that Microsoft will have something special coming your way – even though the case started out as a class action suit, it was eventually settled as an individual action suit between Microsoft and Ray.
So that’s one lawsuit down, and more to go. There’s still that second lawsuit about the Xbox 360 scratching discs, and we certainly hope everything gets settled as peacefully as this Fall 2006 software update lawsuit.
Remember that guy who sued Microsoft because his Xbox 360 got bricked when he downloaded the Fall 2006 software update? The lawsuit is over and done with, with the software mogul and plaintiff Kevin Ray agreeing to dismiss the case. Ray’s lawyer confirmed that the the case had been settled, but the terms are confidential.
Microsoft’s decision to extend the warranty may have helped, as evidenced in this quote taken from Microsoft’s motion:
Microsoft’s customer service records show that on January 10, 2007, Plaintiff called Microsoft again, after Microsoft announced the new one-year warranty… The next day, Microsoft shipped a box with prepaid postage to Mr. Ray to use to send his Xbox 360 console back to Microsoft for repair… On January 28, 2007, a replacement console was shipped back to him… Microsoft did not charge Mr. Ray any money for replacing or shipping his Xbox 360 console… He has not contacted Microsoft with any further complaint…
The quoted paragraph above refers to the time when the initial 90-day warranty was extended to a full year, which could have been a result of the class action lawsuit. With the warranty now extended to three whopping years, there’s now less reason for people to cry foul and throw lawsuits at Microsoft.
For other people who had problems with the Fall 2006 update, don’t think that Microsoft will have something special coming your way – even though the case started out as a class action suit, it was eventually settled as an individual action suit between Microsoft and Ray.
So that’s one lawsuit down, and more to go. There’s still that second lawsuit about the Xbox 360 scratching discs, and we certainly hope everything gets settled as peacefully as this Fall 2006 software update lawsuit.
