Xbox 360 owner files complaint on content migration issues

User Jay in Live Spaces posted some strong opinions about content migration issues of the Xbox 360. His opinions stem from his own experiences (and troubles) with the Digital Rights Management (DRM) Microsoft‘s Xbox 360 has. Not only has he contacted Microsoft (numerous times) about the issue, but he also submitted a complaint to the Better Business Bureau.

The complaint Jay submitted was to ask the BBB to address the issue of content migration between his Xbox Pro and his new Xbox Elite. He was able to migrate all of his data to the newer model, all except for the Xbox Live Marketplace content which had to be downloaded again. However, he found out that he didn’t have full access to the XBLA games once he is offline.

He called Microsoft to resolve the issue and was told to download them again, which didn’t work. He called them once more and was told that he would have to create a new profile and download everything all over again. This brings us to the core of Jay’s complaint: every gamer must have access (online or offline) to everything he has purchased if, for one reason or another, he finds himself having to migrate his data.

Jay then gives suggestions on how to resolve the matter, like a complete refund of all his lost points and better security. Microsoft has yet to answer Jay’s most recent complaint (unless Jay hasn’t posted the response if he’s received any yet). Jay finishes his post saying that if companies further continue to restrict access to their games rather than improve anti-piracy content, we as gamers will “eventually lose every right we have to use that content.”

User Jay in Live Spaces posted some strong opinions about content migration issues of the Xbox 360. His opinions stem from his own experiences (and troubles) with the Digital Rights Management (DRM) Microsoft‘s Xbox 360 has. Not only has he contacted Microsoft (numerous times) about the issue, but he also submitted a complaint to the Better Business Bureau.

The complaint Jay submitted was to ask the BBB to address the issue of content migration between his Xbox Pro and his new Xbox Elite. He was able to migrate all of his data to the newer model, all except for the Xbox Live Marketplace content which had to be downloaded again. However, he found out that he didn’t have full access to the XBLA games once he is offline.

He called Microsoft to resolve the issue and was told to download them again, which didn’t work. He called them once more and was told that he would have to create a new profile and download everything all over again. This brings us to the core of Jay’s complaint: every gamer must have access (online or offline) to everything he has purchased if, for one reason or another, he finds himself having to migrate his data.

Jay then gives suggestions on how to resolve the matter, like a complete refund of all his lost points and better security. Microsoft has yet to answer Jay’s most recent complaint (unless Jay hasn’t posted the response if he’s received any yet). Jay finishes his post saying that if companies further continue to restrict access to their games rather than improve anti-piracy content, we as gamers will “eventually lose every right we have to use that content.”