The Man with Four Broken 360s

During and after the launch of the Xbox 360 lots of reports have been made about quality problems with the system, usually involving overheating problems and faulty hardware. Although those reports are boring and old, I’ve found one that might be worth a read:

Reporter Dean Takahasi of San Jose Mercury News wrote about a 37-year-old photographer from Chicopee, Mass., named Chris Szarek, who had some major bad luck. Yes people, Chris Szarek has had not one faulty Xbox 360, not two, not even three. No, he’s had four, yes, four broken 360s, and he’s not very amused, especially since he read that Microsoft feels customers who complain about faulty systems should stop whining and that “it’s the fault of some people making noise on forums.“

Mr. Szarek said he was annoyed at a quote by Microsoft’s Peter Moore, corporate vice president in charge of the games business, saying it’s all whining.

“It really pained me to see my favorite gaming company act like this,” said Szarek. “I had no intention of being taken for a ride by any company that I have supported with literally thousands of dollars in purchases over the years.“

Microsoft did replace every single console though, it’s just weird he got so many broken units.

During and after the launch of the Xbox 360 lots of reports have been made about quality problems with the system, usually involving overheating problems and faulty hardware. Although those reports are boring and old, I’ve found one that might be worth a read:

Reporter Dean Takahasi of San Jose Mercury News wrote about a 37-year-old photographer from Chicopee, Mass., named Chris Szarek, who had some major bad luck. Yes people, Chris Szarek has had not one faulty Xbox 360, not two, not even three. No, he’s had four, yes, four broken 360s, and he’s not very amused, especially since he read that Microsoft feels customers who complain about faulty systems should stop whining and that “it’s the fault of some people making noise on forums.“

Mr. Szarek said he was annoyed at a quote by Microsoft’s Peter Moore, corporate vice president in charge of the games business, saying it’s all whining.

“It really pained me to see my favorite gaming company act like this,” said Szarek. “I had no intention of being taken for a ride by any company that I have supported with literally thousands of dollars in purchases over the years.“

Microsoft did replace every single console though, it’s just weird he got so many broken units.