Toshiba Teams With UPS For Quick Turnaround Repair Service

Being that UPS is already a common choice for speedy shipping when something is in need of repair, it’s not surprising that Toshiba has decided to team up with UPS for its laptop repair service. This new service removes one step from the process of obtaining service for a portable computer. Instead of waiting five to seven business days for a repaired laptop to return to the customer, Joe Karcher, Toshiba’s director of service- planning logistics, claims that customers will get their laptops back the next business day after it leaves their hands. As amazing as this promise sounds Karcher confidently told PC World that they will, “be able to  hit 95 percent,” in terms of the one day turnaround time.

The new service will employ certified technicians, most with eight to ten years experience repairing notebooks, to complete the repairs. While it may be surprising to some that UPS is involved with something other than their core business of shipping, UPS does actually have a healthy track record and experience with technical repairs. UPS currently has several similar contracts with other manufacturers to conduct certified repairs of their products, according to spokesperson Orzy Theus.

This new service will give the consumer more options when it comes time for a repair. With such a short turnaround time and the promise of qualified technicians, it will likely be a popular choice for those of us who are working under time constraints. This service is currently only available for Toshiba’s line of laptop computers. However, with similar services catching on across the technology spectrum, it’s likely that it will not be long before comparable services are available for a variety of products.

Being that UPS is already a common choice for speedy shipping when something is in need of repair, it’s not surprising that Toshiba has decided to team up with UPS for its laptop repair service. This new service removes one step from the process of obtaining service for a portable computer. Instead of waiting five to seven business days for a repaired laptop to return to the customer, Joe Karcher, Toshiba’s director of service- planning logistics, claims that customers will get their laptops back the next business day after it leaves their hands. As amazing as this promise sounds Karcher confidently told PC World that they will, “be able to  hit 95 percent,” in terms of the one day turnaround time.

The new service will employ certified technicians, most with eight to ten years experience repairing notebooks, to complete the repairs. While it may be surprising to some that UPS is involved with something other than their core business of shipping, UPS does actually have a healthy track record and experience with technical repairs. UPS currently has several similar contracts with other manufacturers to conduct certified repairs of their products, according to spokesperson Orzy Theus.

This new service will give the consumer more options when it comes time for a repair. With such a short turnaround time and the promise of qualified technicians, it will likely be a popular choice for those of us who are working under time constraints. This service is currently only available for Toshiba’s line of laptop computers. However, with similar services catching on across the technology spectrum, it’s likely that it will not be long before comparable services are available for a variety of products.

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