European Commissioner asks Microsoft to explain Xbox 360 disc scratching

Dutch website, Vara, reports that a Dutch TV show called Kassa aired a segment that claims that Microsoft‘s Xbox 360 damages media. More importantly, it was noted that the European Commissioner for Consumer Affairs, Maglena Kunevam, want Microsoft to explain themselves – fast.

Microsoft has noted that they will look into the problem of the Xbox 360 scratching disks. However, it seems that this isn’t enough for the European Commissioner for Consumer Affairs. She has ordered Microsoft to detail how they have handled that DVD scratching problem in the Netherlands and, more importantly, how widespread the problem is in other regions.

The Dutch site notes that this is what can be found in the website of Commissioner Maglena Kuneva:

During her visit to the Netherlands Commissioner Kuneva spoke with the Dutch Radio Consumer Programme “KASSA“. Following concerns raised by the KASSA programme in relation to the use of the Microsoft X-Box by Dutch consumers, Commissioner Kuneva confirmed that she had written to Microsoft to ask for more information concerning:

(1) details of the actions Microsoft has taken in The Netherlands to resolve the problems relating to the use of the X-Box there;
(2) details of whether the same problem has occurred on other markets.

The Inquirer reports that there are already around 1,000 complaints in the Netherlands alone. Consequently, the Commissioner wants a response from Microsoft in a week’s time.

A mostly English language interview from Kassa radio with Commissioner Kuneva can be had using our “read” link below. Feel free to access it if you’re curious for more on what she’s said. As for the disc scratching, since that isn’t a surprising phenomenon to any long-time Xbox 360 gamer, perhaps this old article could help enlighten the uninitiated.

Dutch website, Vara, reports that a Dutch TV show called Kassa aired a segment that claims that Microsoft‘s Xbox 360 damages media. More importantly, it was noted that the European Commissioner for Consumer Affairs, Maglena Kunevam, want Microsoft to explain themselves – fast.

Microsoft has noted that they will look into the problem of the Xbox 360 scratching disks. However, it seems that this isn’t enough for the European Commissioner for Consumer Affairs. She has ordered Microsoft to detail how they have handled that DVD scratching problem in the Netherlands and, more importantly, how widespread the problem is in other regions.

The Dutch site notes that this is what can be found in the website of Commissioner Maglena Kuneva:

During her visit to the Netherlands Commissioner Kuneva spoke with the Dutch Radio Consumer Programme “KASSA“. Following concerns raised by the KASSA programme in relation to the use of the Microsoft X-Box by Dutch consumers, Commissioner Kuneva confirmed that she had written to Microsoft to ask for more information concerning:

(1) details of the actions Microsoft has taken in The Netherlands to resolve the problems relating to the use of the X-Box there;
(2) details of whether the same problem has occurred on other markets.

The Inquirer reports that there are already around 1,000 complaints in the Netherlands alone. Consequently, the Commissioner wants a response from Microsoft in a week’s time.

A mostly English language interview from Kassa radio with Commissioner Kuneva can be had using our “read” link below. Feel free to access it if you’re curious for more on what she’s said. As for the disc scratching, since that isn’t a surprising phenomenon to any long-time Xbox 360 gamer, perhaps this old article could help enlighten the uninitiated.