Game Informer report: Xbox 360 failure rates at 54%

It’s been a while since we’ve heard of anything regarding the Xbox 360’s failure rate. After all, Microsoft did say that they have worked at making things better already. However, as this new survey published by Game Informer would indicate, the console’s failure rate is anything but better and has in fact reached 54%. Read about the report after the jump.

It’s been a while since we’ve heard of anything regarding the Xbox 360’s failure rate. After all, Microsoft did say that they have worked at making things better already. However, as this new survey published by Game Informer would indicate, the console’s failure rate is anything but better and has in fact reached 54%.

The survey was conducted among nearly 5,000 readers, focusing on their experiences about their consoles breaking down. Among these respondents, only 3.8% said that they’ll never buy another Xbox 360 because of the failure rates.

The results of the survey are as follows:

Console failure rate

• Xbox 360 – 54.2%
• Playstation 3 – 10.6%
• Wii – 6.8%

Percentage of console owners who suffered a second hardware failure after the original repair.

• Xbox 360 – 41.2%
• Playstation 3 – 14.7%
• Wii – 11%

Percentage of people who rate their customer service experience “very helpful”

• Nintendo – 56.1%
• Sony – 51.1%
• Microsoft – 37.7%

Percentage of respondents whose friends have had console hardware failures.

• Xbox 360 – 69.9%
• Playstation 3 – 12.4%
• Wii – 6%

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Via IGN