Impossible mission: mom looks for 360 Mario game

Well here’s a less-than-wonderful experience in videogame retail. As the folks at Destructoid and Retail Sucks manage to point out, it was a case of mistaken identity combined with the “customers are always right” attitude.

A mother visited EB Games, hoping to buy a game her kid really wanted for his Xbox 360. The problem? He wanted a Mario game. You know… the one from Nintendo, and not Microsoft? As you can probably guess, this was not a happy day for gaming retail.

“What do you mean, they’re not available for the X-Box?” she asked with a glare that could be mistaken for daggers directly into the heart of the retail associate. At this point I’m thinking “Oh ____. She’s dense as ____ and her (more than likely) son has told her that his favorite game has come on the wrong system.”

Just replace the blanks with the corresponding expletives, and you have the makings of a customer relations nightmare. Luckily, after talking to the manager and the district manager, she finally gave in to the sinking reality of it all, albeit rather angrily. Trust us, the whole story does the escapade far more justice than a piddly summary could ever do. Enjoy!

Well here’s a less-than-wonderful experience in videogame retail. As the folks at Destructoid and Retail Sucks manage to point out, it was a case of mistaken identity combined with the “customers are always right” attitude.

A mother visited EB Games, hoping to buy a game her kid really wanted for his Xbox 360. The problem? He wanted a Mario game. You know… the one from Nintendo, and not Microsoft? As you can probably guess, this was not a happy day for gaming retail.

“What do you mean, they’re not available for the X-Box?” she asked with a glare that could be mistaken for daggers directly into the heart of the retail associate. At this point I’m thinking “Oh ____. She’s dense as ____ and her (more than likely) son has told her that his favorite game has come on the wrong system.”

Just replace the blanks with the corresponding expletives, and you have the makings of a customer relations nightmare. Luckily, after talking to the manager and the district manager, she finally gave in to the sinking reality of it all, albeit rather angrily. Trust us, the whole story does the escapade far more justice than a piddly summary could ever do. Enjoy!