Should Microsoft Extend Its Xbox 360 Warranty Period To A Full Year?

A couple of weeks ago, we featured the heartbreaking story of an Xbox 360 Fan Boy who was told to pay up if he wanted his console fixed. While it wasn’t his fault, since his Xbox 360 was suffering from a manufacturing defect, he was told by an MS CSR that he has to foot the bill because his console’s 90-day warranty has expired. Does that sound fair to you? If you said “no” you can do something else than shake your head.

There’s an on-line petition calling for changes in Microsoft‘s warranty policy – mainly extending it from three months to one year. The petition was started after several Xbox 360 owners complained of running into console manufacturing defects months after the warranty period.  Here’s the full text of the petition:

We the undersign believe that the MICROSOFT CORPORATION needs to revise the current length of warranty on the XBOX360 videogame system. At the present time XBOX360 owners within the United States of America are only protected by a three(3) month warranty period through the manufacturer(Microsoft). This length of time is not sufficient. The minimum warranty period should be one(1) year for all systems.

Our backing for this claim comes after large numbers of consumers who purchased systems, are now experiencing defects with the product. These defects cause the product to become un-operational. The company (MICROSOFT) has only been replacing system up to 3 months old with either a)new systems, or b) “refurbished” systems. After the 3 month period consumers are expected to pay between fifty(50) and One Hundred and Twenty-Nine(129) dollars for repairs. This warranty is outrageous, and is in place to protect the company and a product that is obviously inherently flawed. Many consumers have had units replaced 2 or more times, in some cases upwards of 5 to 7 times, within the past 8 months since the system launch.

We the undersigned are DEMANDING that MICROSOFT re-evaluates and amend the current warranty and make a new warranty retroactive so all past consumers are covered. At this time we are seeking replacement systems for ALL consumers who are experiencing defective hardware.

Signing the petition won’t guarantee MS will have a change of heart. But if enough of you Xbox 360 Fan Boys get together, who knows? Isn’t that how Coke fans brought the Coke Classic back from the cola graveyard? If you want to join this “fight” click on the ‘Read’ link below.

A couple of weeks ago, we featured the heartbreaking story of an Xbox 360 Fan Boy who was told to pay up if he wanted his console fixed. While it wasn’t his fault, since his Xbox 360 was suffering from a manufacturing defect, he was told by an MS CSR that he has to foot the bill because his console’s 90-day warranty has expired. Does that sound fair to you? If you said “no” you can do something else than shake your head.

There’s an on-line petition calling for changes in Microsoft‘s warranty policy – mainly extending it from three months to one year. The petition was started after several Xbox 360 owners complained of running into console manufacturing defects months after the warranty period.  Here’s the full text of the petition:

We the undersign believe that the MICROSOFT CORPORATION needs to revise the current length of warranty on the XBOX360 videogame system. At the present time XBOX360 owners within the United States of America are only protected by a three(3) month warranty period through the manufacturer(Microsoft). This length of time is not sufficient. The minimum warranty period should be one(1) year for all systems.

Our backing for this claim comes after large numbers of consumers who purchased systems, are now experiencing defects with the product. These defects cause the product to become un-operational. The company (MICROSOFT) has only been replacing system up to 3 months old with either a)new systems, or b) “refurbished” systems. After the 3 month period consumers are expected to pay between fifty(50) and One Hundred and Twenty-Nine(129) dollars for repairs. This warranty is outrageous, and is in place to protect the company and a product that is obviously inherently flawed. Many consumers have had units replaced 2 or more times, in some cases upwards of 5 to 7 times, within the past 8 months since the system launch.

We the undersigned are DEMANDING that MICROSOFT re-evaluates and amend the current warranty and make a new warranty retroactive so all past consumers are covered. At this time we are seeking replacement systems for ALL consumers who are experiencing defective hardware.

Signing the petition won’t guarantee MS will have a change of heart. But if enough of you Xbox 360 Fan Boys get together, who knows? Isn’t that how Coke fans brought the Coke Classic back from the cola graveyard? If you want to join this “fight” click on the ‘Read’ link below.