Nick Parkinson on MMO QA and CS

So you’ve religiously followed Nick Parkinson‘s “So You Want to be an MMO Developer?” Well here’s the last one of the four part journal where he covers Quality Assurance (QA), Customer Support (CS), and Community.

Nick Parkinson is a Sigil developer working on Vanguard: Saga of Heroes.

Some of the points were covered in the previous parts so we’ll breeze over them to get to the rest of the important stuff. It always begins with a love for video games. Also, a feel for the culture and community is required along with a pleasant disposition. QA, CS, and Community people are the frontliners, and they would need patience, patience, patience when dealing with bugs, unruly players, and a gazillion complaints.

Parkinson wasn’t very particular with the schools this time since there aren’t any degree requirements for the QA and CS fields. But he suggests aspirants to get an English major since good communication skill goes a long way.

Regarding finding a job, the beta tester tip would also work for QA and CS. Community jobs are filled straight from the community itself, so a good reputation and solid people skills would do.

Parkinson says that hard work and patience is essential to succeed in the said fields, especially if you want to move to another department (read: design).

So you’ve religiously followed Nick Parkinson‘s “So You Want to be an MMO Developer?” Well here’s the last one of the four part journal where he covers Quality Assurance (QA), Customer Support (CS), and Community.

Nick Parkinson is a Sigil developer working on Vanguard: Saga of Heroes.

Some of the points were covered in the previous parts so we’ll breeze over them to get to the rest of the important stuff. It always begins with a love for video games. Also, a feel for the culture and community is required along with a pleasant disposition. QA, CS, and Community people are the frontliners, and they would need patience, patience, patience when dealing with bugs, unruly players, and a gazillion complaints.

Parkinson wasn’t very particular with the schools this time since there aren’t any degree requirements for the QA and CS fields. But he suggests aspirants to get an English major since good communication skill goes a long way.

Regarding finding a job, the beta tester tip would also work for QA and CS. Community jobs are filled straight from the community itself, so a good reputation and solid people skills would do.

Parkinson says that hard work and patience is essential to succeed in the said fields, especially if you want to move to another department (read: design).