Xbox 360 brick suit settled by Microsoft

 

In November of last year, Microsoft was sued by California resident Kevin Ray for bricking his Xbox 360 game console with a firmware update. The case went on for several months until recently when the case was settled out of court.

The terms of the settlement were not disclosed but what’s known in that Ray initially asked for US$ 5 million in compensation. In addition, it was also revealed that the bricked Xbox 360 has been replaced free of charge by Microsoft.

The case was originally filed in Washington state as a class action suit but Ray’s case was taken on by Microsoft on a one-in-one basis. No word about other complainants was available.

One of Ray’s lawyers, Brian Kabateck, comments that Microsoft was “turning their screw-up into a profit center” with their old policy of charging customers for repairs on Xbox 360s which broke down.

In the aftermath of the legal issues, Microsoft has increased its warranty policy to one year instead of just three months. Problems with the “three red lights” have since persisted, but Microsoft says it has “engineered around” the hardware flaw and reimbursed owners who were charged for repairs.

Via Next Generation

 

In November of last year, Microsoft was sued by California resident Kevin Ray for bricking his Xbox 360 game console with a firmware update. The case went on for several months until recently when the case was settled out of court.

The terms of the settlement were not disclosed but what’s known in that Ray initially asked for US$ 5 million in compensation. In addition, it was also revealed that the bricked Xbox 360 has been replaced free of charge by Microsoft.

The case was originally filed in Washington state as a class action suit but Ray’s case was taken on by Microsoft on a one-in-one basis. No word about other complainants was available.

One of Ray’s lawyers, Brian Kabateck, comments that Microsoft was “turning their screw-up into a profit center” with their old policy of charging customers for repairs on Xbox 360s which broke down.

In the aftermath of the legal issues, Microsoft has increased its warranty policy to one year instead of just three months. Problems with the “three red lights” have since persisted, but Microsoft says it has “engineered around” the hardware flaw and reimbursed owners who were charged for repairs.

Via Next Generation